• High Cost
  • Long wait
  • Slower to add/remove capacity
  • 50-60% cheaper, no wait
  • Add/remove capacity quickly
  • Phone, chat, email, 24/7

Cut your call centre costs. Get every call/email answered instantly.

Provide 24x7 multichannel support. Increase or decrease capacity rapidly.

IntelliAgent uses AI and automation to do everything your call centre staff currently do. It integrates with your systems without any custom code/IT involvement.

Delight your customers. And cuts costs.

Product

Intelliagent brings following benefits to your business

Cut Costs by 60% or more

Running a call centre, onshore or offshore, costs a lot of money. Save 60% or more by replacing call centre agents with intelligent software.

Delight Customers With a Speedy Response

Your customers don’t need to wait on the line to get served. Delight them with a speedy response whenever they contact, on phone, chat or email.

Easy – Point and Click Automation

Automate your calls easily, with point and click tools. No need for expensive system integration, APIs or any custom changes.

Scale Automatically

Busy season? Or a slow one? No need to worry about capacity planning, hiring and training. Scale up or down - when you need to with a few clicks.

Eliminate Mistakes

Software doesn’t get tired. It doesn’t get annoyed. Machines don’t make mistakes. Eliminate human errors, and give your customers exactly what they want. Every single time.

Agents That Never Sleep

Software never sleeps. Or takes lunch breaks. Serve your customers, 24/7. All year long. And still, save over 60% in costs.

Change When You Need to – Free

No need to worry about staff training and manuals. Adapt to business and technology changes. Just tweak your automation, with the ease of point and click.Test rapidly. And deploy quickly.

Use Your Existing Applications

Automate calls using exactly the same software applications your customer support and call centre agents use. No need for any custom integration, APIs, or to build anything new.

Multichannel

Serve your customers using the channel they prefer. Phone, chat, and email to name a few.

Automate What Works for Your Business

You know what works in your business. Automate your own workflows and scenarios, that work in your business context. And it’s all point and click.

How It Works

1

Identify Calls/chat/emails to Automate

  • List all calls, chat and email requests you'd like to automate.
  • Identify and list phrases customers use during these calls, chat and email requests.
  • Train IntelliAgent with these phrases, improve and add phrases during training.
2

Automate Agent Actions

  • Identify web applications you need to integrate with i.e. the ones your agents normally use for completing customer requests e.g. crm, billing, help desk etc.
  • Using IntelliAgent browser plugin to record how your agents use these applications to help customers.
  • These actions are saved as workflow on intelliAgent server.
  • Visually connect the phrases in step 1 with this saved workflow.
3

Handle Complexity with Rules

  • Prepare various scenarios that may happen in a call.
  • Enhance the call workflows using visual Rules editor, e.g. What to do if the customer is not found, or Customer wants something based on the info discovered in a call i.e. order more, change/modify the order etc.
4

Fine Tune and Test

  • Test using the voice, chat and email.
  • Modify the bits that need fine tuning.
5

Deploy

  • Push them to production with the click of a button.
  • Forward incoming calls to the number(s) provided by IntelliAgent.
  • Deploy the IntelliAgent chat component, or route your chat requests to IntelliAgent(optional step).
  • Deploy the IntelliAgent email.
  • Your calls/chat/email requests are handled by IntelliAgent now.

For more information please Contact us and we'll arrange a custom demo that matches with your industry.

Pricing

Contact us to know how you can save over 60% on your call centre costs.

Contact Us

Want to see IntelliAgent in action? Or would you like a custom pilot? Please leave your name and email, and we'll get in touch shortly. No spam. Ever.

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